1. When can I expect my order to arrive?
2. Where is my package?
3. Can I change my order or shipping information?
4. How do I cancel my order
FAQS
Order & Shipping
1. When can I expect my order to arrive?
2. Where is my package?
3. Can I change my order or shipping information?
4. How do I cancel my order
Return & Refund
1. Can I return the item?
2. How do I return my product?
3. Do I have to pay for return shipping?
4. How long does it take to receive a refund?
Product Guide
1. How to choose the proper router bit for your project?
2. How do I make sure I'm buying a quality tool?
3. What kind of coatings do you offer?
Before You Buy
1. How do I apply the discount code?
2. What payment methods do you accept?
3. Small Business Order
At ZahyoX, we're dedicated to providing you with an exceptional shopping experience. Whether you're making your first purchase or are a returning customer, our Help Center is here to offer guidance, answer questions, and ensure a smooth and satisfying experience with our brand.
What You'll Find Here:
Frequently Asked Questions (FAQs): Quick answers to common queries about ordering, shipping, returns, refunds, products guide, and small business order.
Sumbit A Request:
If you'd like to return, cancel order or have any other request issue, please Submit a Request here. And fill in the required details, we will gladly get back to you within one business day.
Need More Help?
Our Customer Support Team is always ready to assist you. If you can't find what you're looking for in our Help Center, please don't hesitate to contact us at alwaysanswers@zahyox.com.
Your Feedback Matters
We continually strive to improve our services. If you have suggestions or feedback, please let us know. Your input helps us serve you better.
Thank you for choosing ZahyoX. We're delighted to have you with us!
In general, our trusted carriers deliver within 3-8 business days after your order has been shipped.
Please be aware that occasional shipping delays, especially during holidays periods or in areas affected by severe weather, are beyond our control.
We recommend monitoring your shipping updates.
Didn’t receive your tracking information? Reach out to our Customer Support Team at alwaysanswers@zahyox.com.
Click here to track your order.
If you haven't received your shipping confirmation, check your spam/junk folder. Can't find it? Email us at alwaysanswers@zahyox.com.
Think your order might be lost or delayed in transit:
Provided your order has not already been shipped, we will attempt to make the changes for you. Please submit a request here. We’ll follow up shortly to update your shipping information
If your order has been shipped, we are unable to update the order or shipping details. But don’t panic! You can still contact the courier to redirect it via the tracking link provided in your shipping confirmation email.
We can only send your order to the address you provide on your order. If you have provided an incorrect address and the package is delivered there, we are unable to retrieve it so please check your address carefully.
Return Shipping Costs:
We will pay the return shipping cost due to the manufacturer or our website errors. (Defective or damaged products, missing accessories, etc.)
If the return is caused by the consumer (such as dissatisfaction with the product or purchasing the wrong product), the consumer should be responsible for the cost of return shipping.
We recommend using a trackable and insured shipping method. ZahyoX is not responsible for lost or damaged return shipments.
- When buying a quality router bit, look for a solid tool-steel body that is well-machined and substantial in thickness and weight. Ensure the carbide is also substantial and finely ground to a mirror finish. For form-type bits (like corner round, cove, or ogee), check for a shear angle where the carbide appears tilted.
- The carbide and body should have a similar shape, with consistent clearance between them. The brazing should be even and gap-free. Finally, the overall appearance should be clean and show good attention to detail.
We recommend that you review our Buying Guide.
Of course, you can also choose to add coatings, and we provide TiAlN, ZrN, and nACRo coatings:
nACRo: ZahyoX X-Series is made by PVD process of Nano Composite Titanium Aluminum Silicon Nitride which provides the highest hardness of 3800 HV, extremely low friction of 0.25, at 900°F max working temperature. The coating provides 3 times longer tool life for wood cutting performance.
TiAlN: ZahyoX Y-Series is made by PVD process of Titanium Aluminum Nitride which provides extreme hardness at 3400 HV and endures a stunning 1300°F max working temperature. The coating provides 3 times longer tool life for metal cutting performance.
ZrN: ZahyoX Z-Series is made by our own PVD process of Zirconium Nitride which provides a high hardness of 2400 HV, extremely low friction of 0.30, at a stunning 1300°F max working temperature. The coating is developed specifically for machining aluminum, yet excellent when machining all Non-Ferrous materials.
We recommend that you review our Buying Guide.