Delivery Shipping Address

Shipping

We typically ship within 1-2 business days after orders are placed and ship out every day, except on major busy holidays where the wait time might be longer.

SHIPPING INFORMATION

DETAILS

Delivery Shipping Address

ZahyoX ships to addresses within the continental United States

Order Processing Time

1-2 business days

Warehouse Locations

United States, China, and Germany

Carrier Partners

Amazon Fulfillment, FedEx, UPS, DHL, USPS, and SF Express

International Shipping

We do not offer international shipping.

Customs and Import Taxes

ZahyoX is not responsible for any customs or import taxes that may be imposed on international shipments

Shipping Rates:

 Shipping Method

Cost

Delivery time

Economy - Orders over $50

Free

5-8 Business Days after Processing

Economy - 0-5 lbs

$4.90 USD

5-8 Business Days after Processing

Economy - 5 lbs-70 lbs

$19.90 USD

5-8 Business Days after Processing

Standard - 0-1 lb

$6.90 USD

3-4 Business Days after Processing

Standard - 1 lb-5 lbs

$9.90 USD

3-4 Business Days after Processing

A tracking number would be provided to you once available. You can access your order and tracking information through your account page, or a link from our email.

Couriers like UPS/FedEx provide detailed tracking information and estimated delivery date. International orders sent with USPS First Class cannot be tracked, we advise USPS Priority International in this case.

For all inquiries regarding tracking, please contact the shipping company directly.

Order

Track Order: 

Tracking information will be provided via email once the order has been shipped. You can also check the status of your order by logging into your account on our website. ➡️ Your account 


Cancel Order: 

- Orders can be canceled at any time before shipping. Please contact us at alwaysanswers@zahyox.com to request a cancellation.

- If you cancel an order after shipping or refuse delivery (except for deliveries refused due to shipping damage), it will be treated as a return and will be subject to shipping charges.

Return & Refund Process

If you are not satisfied with your order or wish to return or exchange your order, please feel free to contact us via email (alwaysanswers@zahyox.com) within 10-15 days of receiving your items.


1. Submit your order number, the reason for your return, clear pictures or video of the item, and the shipping package. We will provide a return address via email once your return request is approved.

2. When returning the package, please ensure that the item is intact. (Except for defective items, damaged or missing upon receipt). Leave the items in the original box, sealed. Attach the barcode we provided to the package and send it to the return address.

3. When the items are sent out, send the shipping receipt and tracking number to us in time. (If you don't contact us, we can't help you deal with it.)

4. After our warehouse receives the items to confirm that they are not damaged and in item condition, you will get a refund within 3 to 5 business days. (Refunds will be issued back to the original method of payment.)


For more info, please check our Return & Refund policy

Payment method

Pay With PayPal. 

If you do not have a PayPal account, or if you do not want to use your PayPal account, you may still pay via PayPal, by clicking on the "Pay with Debit or Credit Card" option on the PayPal payment page, and you will be redirected to a secure page where you can first enter your email address and then enter your credit card information to complete your payment safely via PayPal. Please visit our Payment Method page to learn more.

  • Contact us
    Email us, we’d love to hear from you!

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your email address:

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Get in touch

We’re happy to answer any of your questions or help you with returns. Please fill out the form if you need assistance.

If that’s a little too personal for you, you can always contact us through email, we will get back to you within 24 hours.

Contact Information

  • Address: Ying Zhu Qiao Cun, Xiaoshan District Zhongnan Numeric Creative Center Hangzhou, ZheJiang Province, 310053, China

Or chat with us in real time on our Facebook page, or Instagram page.